Frequently Asked Questions

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days and delivered within 7–15 business days.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email.

Do you ship internationally?

We currently ship to select countries. Shipping availability will be shown during checkout.

Can I return my order?

Yes. Eligible items may be returned within 30 days of delivery. Please see our Returns & Refunds page for complete details.

What if I receive the wrong or a damaged item?

Please contact us within 7 days of receiving your order, and we’ll work with you to resolve the issue as quickly as possible.

Can I change or cancel my order?

If your order has not yet been processed, we’ll do our best to help. Contact us as soon as possible after placing your order.

How can I contact The Velvet Edit?

Visit our Contact page or email us, and we’ll respond as soon as possible.

Thank you for shopping with The Velvet Edit!